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 Crash on load
 
 5/25/2008 7:01:58 AM
User is offlinedbrear
6 posts


Crash on load

I tagged some new pics, then deleted some of the files -

a) there doesn't seem to be any way of updating the file to show only the remaining thumbnails;

b) now MPI crashes immediately after loading up - it shows the 'tell Microsoft about this' box, then freezes. I've uninstalled, then installed the latest version, but no change. So far I haven't tried rebooting the computer - trying that now.

David

 5/25/2008 7:23:54 AM
User is offlinedbrear
6 posts


Re: Crash on load

Still crashing on loading, after reboot.

David

 5/25/2008 7:26:42 AM
User is offlineAsaf
137 posts
www.myphotoindex.com
5th


Re: Crash on load

Hi,

Can you please send me your log file ?

It's located at C:\Documents and Settings\_user_\Local Settings\Application Data\MyPhotoIndex\myPhotoIndexLog.txt

If you can also attach your index file (mdb) it would be great.

Sorry for the inconvenience,

Asaf.

 5/25/2008 11:39:26 AM
User is offlineAsaf
137 posts
www.myphotoindex.com
5th


Re: Crash on load

Hi,

Looking at your log, This seems to be be a bug in the raw format provider, I will dig more into this and send you a fixed provider,

Sorry for the trouble ,

Asaf.

 5/25/2008 1:24:31 PM
User is offlineAsaf
137 posts
www.myphotoindex.com
5th


Re: Crash on load

Hi,

I've uploaded a patch for the Raw format provider to http://www.myphotoindex.com/Portals/0/Downloads/MyPhotoIndex.Plugins.ImageFormatProviders.Raw.zip

Can you please download the zip file and extract it to: 'C:\Program Files\MyPhotoIndex\My Photo Index\Providers'

and replace the existing 'MyPhotoIndex.Plugins.ImageFormatProviders.dll' file

Hope this helps,

Asaf.

 5/25/2008 2:09:33 PM
User is offlinedbrear
6 posts


Re: Crash on load

Asaf,

Yes, that did the trick. Thanks.

As usual, it's not whether a product goes wrong (it will), but how it's put right that matters. Brilliant.

I can't see Mr Gates giving similar service for one of his programs!

David

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