Freezing on startup - Help - My Photo Index

Forum My Photo Index ... Help Freezing on startup

11/10/2008 4:29 PM

	kimmmikins
7 posts

Freezing on startup

i downloaded this program yesterday and started the arduous process of tagging my 11,500 some photos. upon starting up today, the program freezes every time i go to start it up. i t just says 'displaying 0 of 0 photos' and then there's nothing I can do but ctrl + alt + del to get rid of it. such a shame because it seems to be exactly what i have been looking for. any advice?

11/11/2008 2:45 AM

	kimmmikins
7 posts

Re: Freezing on startup

hi just thought this further information might be helpful (sorry i'm not very technical :)

Initially I waited for some time (over 10 minutes) for it to rectify itself, though it didn't so i totally uninstalled the program a number of times before reinstalling, also restarted laptop to no avail. I then deleted the index file and reinstalled the program and it worked fine - though obviously I had to start from the beginning.

So I have tagged now nearly 500 photos (of a total 11,500 which I eventually hope to have indexed) and restarted the program - and it appeared to freeze again, though this time it fixed itself after a short while.

I wonder whether the number of photos that I am importing should be causing this?

Any help greatly appreciated.

11/11/2008 1:42 PM

	Asaf
145 posts
www.myphotoindex.com

Re: Freezing on startup

Hi,

Sorry for the slow response (I have limited access to the net for a couple of days)

The number of images (11,500) should not be an issue, Can you please tell me what types of images you are using (Jpg,Raw...) And if it is possible for you to send your index file for me to check.

Asaf.

11/11/2008 5:21 PM

	kimmmikins
7 posts

Re: Freezing on startup

Thanks for your response Asaf - I thought it was rather prompt actually

I have uploaded my index file to:

Just to let you know, after restarting I got up to about 1,100 before it happened again.

All photos are in .jpg format, and almost all are 2560 x 1920 px and around 1.7-1.9MB in size.

I have uploaded the index file to: http://dl1u.savefile.com/264191673f422b8a36746f9c711fbeed/MyPhotoIndex.mdb

I really appreciate your time. Thanks so much.

Kim

11/11/2008 11:15 PM

	Asaf
145 posts
www.myphotoindex.com

Re: Freezing on startup

Hi,

Your index file seems to be OK (loads completely).

Would it be possible for you to send me the log file from :C:\documents and Settings\_user_\Local Settings\Application Data\MyPhotoIndex\myPhotoIndexLog.txt

Maybe I will see something in there

Thanks, And Sorry for the inconvenience,

Asaf.

11/12/2008 3:23 AM

	kimmmikins
7 posts

Re: Freezing on startup

Thanks for your reply, Asaf.

I've posted the file to: http://www.savefile.com/files/1882907

Thanks again for your help

Regards

Kim

11/14/2008 9:53 PM

	Asaf
145 posts
www.myphotoindex.com

Re: Freezing on startup

Hi Kim,

Sorry for the delay,

The log file seems to be OK, except for the version check timing out.

can you try to disable the version check ?

when the application does not open you can change the configuration manually by editing the config file:

C:\documents and Settings\_user_\Local Settings\application Data\MyPhotoIndex\userSettings.config

Just open this file in any text editor(can be notepad) and change the value true to false in the following line:

then save the file and try to start the application again,

Asaf.

11/15/2008 8:21 PM

	kimmmikins
7 posts

Re: Freezing on startup

Thanks for your reply Asaf

Unfortunately it made no difference.

ANy other ideas you might have would be greatly appreciated, otherwise I appreciate all your assistance, perhaps it just wasn't meant to be

Regards Kim

11/15/2008 9:25 PM

	kimmmikins
7 posts

Re: Freezing on startup

Hi again Asaf,

I wonder whether this windows problem description might provide any helpful information?:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name:    AppHangB1
Application Name:    MyPhotoIndex.exe
Application Version:    1.21.0.0
Application Timestamp:    482d06cf
Hang Signature:    0096
Hang Type:    256
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    3081
Additional Hang Signature 1:    bc4c867b11cfdbe37fe3f69967731e84
Additional Hang Signature 2:    a8b2
Additional Hang Signature 3:    19f503548fd6908691daffcb4a158947
Additional Hang Signature 4:    0096
Additional Hang Signature 5:    bc4c867b11cfdbe37fe3f69967731e84
Additional Hang Signature 6:    a8b2
Additional Hang Signature 7:    19f503548fd6908691daffcb4a158947

11/16/2008 10:27 AM

	Asaf
145 posts
www.myphotoindex.com

Re: Freezing on startup

This actually helps lot,

Since it never occurred to me to try to reproduce your problem on Vista (Still using good old XP).

When using Vista with your index I get the same results/.

Thanks for the help I'm currently working to resolve this.

Asaf.

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